Privacy Policy

1. Information We Collect

A. Information You Provide Directly

• Account Information: Name, business name, phone number, email address, and login credentials.
• Business Details: GSTIN number, trade business address, and enterprise registration details.
• Order Information: Product preferences, purchase history, bulk order records, and transaction details.
• Support Requests: Any communications shared through chat, email, or telephone customer support.

B. Information Collected Automatically

• Device Information: Operating system, hardware model, unique device identifiers, and app version.
• Usage Data: App activity, browsing behavior, search history, and interaction patterns.
• Cookies & Analytics: Utilized to maintain secure sessions, improve user experience, and optimize performance.

2. How We Use Your Information

• Create, verify, and manage your retailer account.
• Process, dispatch, and track wholesale orders.
• Verify business authenticity and prevent fraudulent transactions.
• Send shipment confirmations, catalog updates, and trade notifications.
• Personalize product recommendations based on seasonal inventory.
• Improve platform features and customer assistance.
• Comply with applicable legal, tax, and statutory obligations.

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal or business data to third-party marketing companies.

We may share limited information strictly with:

• Service Providers: Verified logistics partners, warehousing transport agencies, and payment gateway processors.
• Legal Authorities: Competent law enforcement or regulatory authorities when formally required by law.
• Business Transfers: Successor entities in the event of a merger, acquisition, or corporate restructuring.

All third-party partners are bound by strict non-disclosure obligations and data security agreements.

4. Data Security

• Encrypted data transmission utilizing industry-standard SSL/TLS protocols.
• Secure cloud server storage with multi-layered perimeter firewalls.
• Restricted employee access strictly on a need-to-know operational basis.

While we maintain rigorous security safeguards, no electronic transmission over the internet can be guaranteed 100% impenetrable. Users are advised to protect their account credentials and device access.

5. Data Retention

We retain your personal and business data only for as long as necessary to fulfill the commercial and legal purposes outlined in this policy, or as mandated by prevailing tax and accounting regulations.

6. Your Rights

• Access, correct, or request updates to your personal and business records.
• Withdraw consent for optional promotional notifications.
• Request a summary copy of your stored transactional data.
• Lodge an inquiry or grievance with our data protection officer.

To exercise any of these rights, please contact our support team at contact@veenagarments.in.

7. Third-Party Services

Our application and website may contain links to third-party platforms (e.g. payment portals, courier tracking, mapping tools). We encourage you to review their respective privacy policies, as their data handling practices are governed independently.

8. Children’s Privacy

The VGPL platform is strictly intended for B2B commercial entities and business owners aged 18 and older. We do not knowingly collect personal information from minors.

9. Updates to this Policy

We may update this Privacy Policy periodically to reflect procedural or statutory changes. Any updates will be posted on this page with an updated revision date. Continued usage of the Platform constitutes acknowledgment and acceptance of the revised terms.

10. Contact Us

If you have any questions, feedback, or concerns regarding this Privacy Policy, please reach out to us: